As I mentioned before, I believe it may or may not be a problem with the media.If it isn't, and you're willing to give some more troubleshooting a try, then maybe I can assist... I've quite the background in desktop support. Can you start right at the beginning, and furnish me with the following information:
Error messages if applicable.
Processor type
Amount of memory
Graphics Card, and driver version.
Sound Card, and driver version.
Direct X version
Any hardware, other than the above, and generic stuff like hard disks. The CD may be of interest, though, I guess
Software installed (and in particular)
Antivirus software
System Utility software
Version of Windows
if windows 95 or 98 the version, and any system fixes made
if win nt/2000, service pack version
A list of any other problems running software, even though it may not apparently be connected.
A list of the steps that you've taken to remedy the situation yourself, or steps that other people have tried.
Please be as specific as posssible. I can't guarantee a result... but I shall give it a shot.
Also... how comfortable are you with installs and so on? Do you have a mechanism for backups? I assume you have install disks for the operating system and all other pertinent software. I'm not saying that a reinstall is necessary, but sometimes, it works when you can't find the problem (or correct the problem in the case of an OS system file.)
BTW... the best place to take this thread may be 'CtP Help', since you've got our attention now (or mine anyway.)
[This message has been edited by TheLimey (edited July 11, 2000).]